Some time back I reviewed the Jabra Motion Office headset. Since then I’ve tried out a few other headsets with our Skype for Business clients. While most had good sound quality, none really competed with the Jabra.

Until now.

Meet the Plantronics 5200 UC Headset bundle.

It includes the Plantronics Voyager 5200 headset, a BT600 Bluetooth adapter, and a charging case.
Voyager 5200 UC Bluetooth Headset System – Plantronics

Plantronics 5200 UC Unboxed

Time for another review!

Initial Impressions

When I first took the headset out of its box, I found it neatly ensconced in a black plastic case. I thought right away of travel. This headset design appears to emphasize mobility; it’s a small foldable headset in a portable case. Everything you need fits in the palm of your hand.

The Headset
As you see in the photos, the headset has a rotating eartip and boom arm. Left- and right-side usage is just a matter of turning the eartip. The boom arm curves outward, putting it away from the cheek. As I have a beard, this works great both for comfort and clarity.

The earpiece is thicker in the back. I thought this would weigh on my ear more, but the opposite was true–it balanced the rest of the headset better.

Voyager 5200 UC Headset

Plantronics claims a 7-hour battery life. Mine seems to hover at 6 hours. Still plenty of talk time.

On/Off and Volume buttons are raised and easy to use. You get the click-click push against your finger (otherwise known as “haptic feedback”) when you press one.

Voyager 5200 Buttons 1
Voyager 5200 Buttons 2

The boom also has 2 buttons: one for Mute and one for Call Controls. The Mute is easy to find – it’s the red button on the boom arm. You saw it in the second and third images, above.

The Call Controls button is harder to find – it’s on the very back edge of the boom arm.  It’s colored black, the same as the boom arm.  (You can see it if you squint at Image #3 above!)  I actually didn’t know it was there until I found it by accident while holding the headset.

Plantronics likes to mention that the boom arm has 4 mics in it.  They wanted the 5200 to sound clear even if you’re walking.  The 4 mics help to eliminate wind feedback (that whistling sound you get when you’re talking in a breeze).  The mics do this job well.

The Case
The case is solid plastic with 2 charging connectors built in.  One connects when you lay the headset within the case.  The other stands the headset upright for quick retrieval (for those “I wasn’t expecting a call quick grab the headset!” moments).  This upright cradle also has a magnetized base, so the headset seats itself.

Plantronics 5200 UC Case

The case also contains its own battery.  Plantronics states that you can charge the headset twice off the case’s battery before it exhausts.

To test this, I unplugged my case and left the headset on all day.  Its battery wasn’t quite dead, but I put it in the case and went home (without plugging the case in).  Came back in the morning, and sure enough, the headset was fully charged.

Talking

To test speaking and listening quality, I used the Voyager 5200 with:

  1. Skype for Business on my work laptop. The Bluetooth adapter took only seconds to install, grab the headset’s details, and change my Skype default device. I made several calls in the office & to customers using it. Now, I’ve used my Jabra headset for months now. While talking with everyone on the Plantronics, nobody said anything about my voice quality. Or appeared to even notice I was on a different headset. I’d consider that a great result for voice quality.
  2. Skype-C (Consumer Skype) at home. I plugged the Bluetooth adapter into my home desktop, since I have Skype installed there. In less than a minute I was talking with a friend over Skype with the headset. My friend commented that my voice “sounded clearer than the last call.” (I had previously used a freestanding Snowball microphone.)
  3. iPhone 6. At first the headset would not pair with the iPhone. I had to turn Bluetooth off/on, and then hold down the Call Controls button. Then I got it to pair. Calls worked fine from then on, with the same sound quality as in Skype.

Plantronics offers an app for desktops, iOS and Android for its headsets. It’s called Plantronics Hub (you’ll find it in the App Store). It’s not required to use the Voyager 5200, but it’s a nice add-on.

Issues

As with all things, sometimes I run across a couple issues. While the Voyager 5200 is undoubtedly a great headset, here are the issues I came up with from it.

  • The Call Controls button is not as easy to use as Jabra’s Motion Office headset. It’s close, but the location and color make it less visible (as noted above).
  • The included USB cable is very short (less than 5 feet long, I believe). This limits where you can put its cradle. It’s standard mini-USB though; no problem replacing it. I used a 6-foot generic cable and it worked fine.
  • The eartips are not the most comfortable. I tried all three, and the middle one works best in my ear. However, even that doesn’t seat too well in my ear. Feels like there’s still a space between the eartip and my ear. If I don’t get it exactly right, people sound like they’re talking at me through a breeze.

Voyager 5200 Eartips

The Verdict: My New On-the-Go Headset

Thanks to its sturdy case, I can put the Plantronics 5200 UC in my laptop bag and not worry about it. It comes with me to customer sites, and sets up in seconds for Skype calls. Sound quality is excellent.

I can even leave it on for long periods and not have a sore ear afterward!

When I’m in the office I’ll continue to use my Jabra, since it has its nice cradle with a tiny screen. But when I’m on the go, I’ve got my Plantronics 5200 UC.

What headset do you use with Skype for Business? Please comment or email your responses. If you have your own experience with the Plantronics Voyager 5200 UC bundle, we’d love to hear those too.

Device Review: Plantronics 5200 UC Headset
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