Browsing the archives for the Instant Messaging (IM) tag.

Visual Aids for Lync Server 2013 Ins and Outs


Some exciting new releases in the Lync world!

We have two training/education resources for Lync Server 2013, released this week. Both are new versions of previous training aids, issued for Lync Server 2010.

They’re great for training, mapping out your own Lync architecture, or just brushing up on the ins and outs of Lync Server. Let’s see what we have.

Poster from NextHop Illustrates How Messages Flow Through Protocols

NextHop has released the new 2013 version of their Protocol Workloads poster.

Poster includes several visual representations of server setup, traffic routes and protocols used for specific Lync services. You can see how Conferencing clients connect through the Edge Server, which locations an Instant Message hits on its way to you, and more.

In my humble opinion, this version is much clearer than the 2010 version. A listing of required certificates and DNS entries helps make administration clearer.

“Test Drive” Lync on a Virtual Machine

John Policelli has pointed out a group of VHDs (Virtual Hard Disks) Microsoft added to its Downloads Center. These VHDs contain pre-configured virtual machines for Lync Server 2013, Exchange 2013, SharePoint 2013, and some UC developer APIs.

Microsoft is calling them a “Test Drive” platform. Use these to evaluate a full version of Lync Server 2013, with all capabilities, before installing it live in your network.

John has linked to all three downloads on his blog: Pre-Configured VHDs to Test Drive Lync 2013 Available – John Policelli’s Blog
Part 1 has full details on system requirements and installation process.

I’d consider these two resources absolutely essential for anyone who is:

  • Studying Lync Server for implementation in their office
  • Still on Lync Server 2010 or an alternate VoIP solution
  • Prepping for the new Lync Server 2013 Certifications (like me!)

Both downloads are free. The poster is a simple PDF (or VSD file), though you’ll need a server-grade computer with Hyper-V installed for the “Test Drive”.

If you’ve created a new resource for Lync training, please let me know! I love to collect & showcase Lync Server training aids.


How to Remove Old Federated Contacts from Your Lync Contacts List

Lync 2013 Client, Lync Server 2013

I have some old contacts in Lync that I couldn’t delete.

Ordinarily all you’d have to do is right-click the contact, click “Remove from Contacts List”, and click Yes to confirm.

But that’s not working for these two.

The contacts are Federated Contacts from another organization – one that was recently bought. The domain was taken offline. These contacts have been inactive for weeks.

Initially, I thought that was why I couldn’t delete the contacts. The lack of domain federation means Lync 2013 is having trouble understanding that the contacts actually exist!

However, my initial thought was wrong. I did figure out how to remove these old federated contacts…and here’s how.

Step 1: Cover the Basic Contact Management Moves

I tried the basic support methods:

No luck there. The contacts just kept smiling back at me.

Maybe I needed to circumvent Lync entirely, and delete the contacts out of Outlook instead?

Step 2: Look in Outlook

I looked in Outlook, under People/Lync Contacts. And I found not just one copy of these federated contacts–but dozens of them!

When I tried to delete any of them, I received this error message:
“You cannot make changes to the content of this read-only folder”

Research indicates that this is an infrequent bug in the Lync client. It generates a new Lync Contact every time that contact enters a conversation. (Make sure you apply Cumulative Updates when they come out, to avoid such bugs disrupting more important functions!)

So we at least know WHY I couldn’t delete a couple old federated contacts. But how do I get rid of them?

Some more searching found me this relevant blog post:  Fix for Excessive Duplicate Contacts – The EXPTA Blog
So the problem might be in Exchange, hmmm? Let’s go there.

Step 3: Use OWA to Fix Lync Contacts

I signed out of Lync, and closed Outlook. Then I logged into OWA, and located the Lync Contacts folder.

The EXPTA post says I should delete the whole Lync Contacts folder. But I couldn’t do that, either.

What I did discover, instead, was another way to get rid of the duplicate contacts. Here’s what you do.

  1. In OWA’s Lync Contacts list, click the Lync Contact you want to delete.
  2. Under “Linked contacts” on the right, click Manage.
  3. You should see a list of the contact’s duplicates. Click the first one.
  4. It will open. At the top you’ll see a button marked “unlink”.
  5. Click this button. Wait a second. OWA will return you to the previous window, with the list of duplicate contacts.
  6. Repeat Steps 3-5 until there are no more linked contacts under the original.
  7. These unlinked contact duplicates are moved into the main Lync Contacts list. From there, you can right-click each and click “Remove from Lync contacts.”
  8. Do the same with the original.

This is a tedious solution. But it does work – when I reopened Lync, the two contacts were long gone!

Now, there is likely a server-level solution for this. Temporarily changing the Exchange permissions level for a user, for one. But I didn’t want to mess around on the server for what I (initially) thought was a simple contacts error.

And by the time I realized it was more complex than that, I’d fixed it!

Have you encountered “stuck” contacts? How did you resolve them? Please comment or email me!

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How to Encourage Lync Users to Use More Than Just IM

Lync 2013 Client, lync server 2010, Lync Server 2013, Microsoft Lync, Unified Communications

The other day I was talking to some friends. The discussion turned to blogs. I mentioned this blog; one of my friends said her office used Lync (still on 2010 though).

I asked her what she liked about it, thinking there might be a good post or case study in the making here.

She said, “I don’t really use much of it. Just the IM.”

Questioning further, I found that her office used Lync Instant Messaging for most inter-department conversations. Presence was secondary in terms of use, and making phone calls out was a distant third. I’m not even sure if they knew Group Chat existed!

Naturally, this got me thinking. If Lync Server is set up with all these great communications tools, and nobody uses them, what good are they?

4 ways to encourage users toward using Lync for communication

If you’re a sysadmin or IT manager, it’s your job to make sure users are educated about what tools are available to them. Allow me to assist!

If you need to encourage further Lync adoption, here are 4 ideas to help. You can use any or all of these, depending on your office environment.

Educate your users with a visual display of Lync’s full capabilities. The key here is ‘visual.’ Hold a conference call and give a short presentation on Lync’s services. Send an email around once a month “highlighting” one Lync tool at a time. Maybe hold a contest to see who can use all the services in one day. Be creative!

Use them yourself to contact co-workers. I know, many of us prefer to do our day-to-day work via email (I’m guilty too!). Set an example (at least temporarily) by making use of other Lync tools. For instance, loop a manager and an employee into a conference call, and add in a whiteboard as a “creative space.” If talking with someone via IM, suggest opening a Group Chat/Persistent Chat so you can show the log to someone else later.

The more users are exposed to Lync tools this way, the more curious they’ll be.

Collect blog posts & reference guides, and give out the URLs anytime someone asks about Lync. If you’re stirring curiosity, people will ask questions. This way, you’ll have reading material for anyone asking questions about what Lync can do for them.

Here’s a modest sampling of links you can start with:

Make sure all mobile workers have Lync Mobile installed & working. You can always call them through Lync this way to build awareness. Plus they’ll have a new app on their phone – curiosity will get them eventually!

Successfully encouraged users into Lync? Tell us!

Have you successfully incorporated Lync communications tools into daily operations? Let’s hear about how you did it!

I’d like to showcase some administrators who rolled out successful adoptions. Please leave your stories in the comments, or email me.

(No last names will be shared, and your company will not be mentioned if you don’t want me to.)

Future Lync Insider posts will have whatever insights we have to share. Until then, see you next time!

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Looking to Try Out Lync Server 2013? TechRepublic has a Step-by-Step to Installing an Evaluation Version

Lync Server 2013

I’d almost given up on finding time to blog this week. But fear not, Lync Insider readers, I do have something useful to share with you (quickly) today!

At the TechRepublic Data Center blog, John Joyner recently posted this:
Evaluating Lync Server 2013: Installation Steps

In the piece he goes through basic installation steps for Lync Server 2013. The intention of which is to provide the reader with a Lync Server 2013 system, so they can evaluate whether they want to use it in their office.

John’s post gives us a good reminder:
While Microsoft did provide a VHD (virtual hard drive) image for users to evaluate Lync Server 2010, they have not done so (yet) with Lync Server 2013. That means if you want to evaluate Lync 2013, you must install it full-version.

His instruction steps are similar to the first few posts of my “Moving to Lync Server 2013” series. Everything looks in order, in terms of necessary prerequisites.

However, it’s important to note: While most of the steps to install a full running version of Lync are the same as those here, they do NOT show how to install Enterprise Voice, Persistent Chat, Archiving or Monitoring. It stops before those.

If you want to evaluate Lync Server’s basic functions (IM, Presence and basic Conferencing), this guide will help you do so. If you want to evaluate the extra services like Persistent Chat, you’ll need to perform a complete install.

Or wait for the VHD image to become available. Since it’s the end of August already, I wouldn’t hold my breath waiting.

The post ends with a link to Matt Landis’ ebook, “Microsoft Lync Server 2013 Step By Step for Anyone”, which I recommended on Twitter a while back. It’s a great next step if you want to move from evaluation to full install.

And of course, you have all my blog posts to help you too!

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Exploring (and Ranking) the New Features in the Lync 2013 July Update

Lync 2013 Client

Last week Microsoft released an update for the Lync 2013 client. Lync receives a few updates every year, for security patches and the occasional new feature.

This time however, we have not one new feature, but four!

So after implementing it, my boss asked me to test all the new features. Make sure everything’s working. Check for issues. And document it for the blog.

Having spent a few hours doing so yesterday and today, I now have my experience documented. But you’re not just getting a bland list of the new features, no no. This wouldn’t be the awesome blog it is if I did that!

I’m also ranking the new Lync features on usefulness. You’ll have them all when you add the July updates…but which will you use? And how often? That’s what I’ll answer here. Strap in!

The 4 Newest Lync 2013 Features, Ranked for Usefulness

#4 – IM Mute

Running a presentation, and want to keep to the audio/video side only? IM Mute does exactly that – mutes the IM side of the presentation. Participants will not be able to type questions/comments in the IM window. This helps to keep distractions low, so the presenter can focus on giving a clear presentation.

IM Mute Option

Usefulness: Low. While it’s a well-intentioned add-on, I think there’s a flaw in muting IM here. Not in the functionality (that works perfectly); in the motivation. Most webinars I’ve attended will mute the attendees, so they can’t hear chatter over the presenter. Muting IM, along with muted audio, effectively silences the attendees. I know some presentations aren’t intended as discussions, but totally removing the ability can hamper business meetings.

#3 – Embedded Images

IM conversations are fast and useful. Ask a question, answer one, check in and then get back to work. But when you run up against a limitation of IM – say, not being able to show someone an image – the conversation tends to derail.

Embedded Images fixes that, by adding in the ability to put images into your conversations. As simple as copy-and-paste, you can now toss an image into your IM window, and the other person(s) sees it. Just like this!

Embedded Image in IM

Usefulness: Moderate. While being able to stick an image into an IM on the fly IS handy if you need to show something, I don’t think I’ll use it much. Conversations that are detailed enough to involve images often branch into email and file transfer.

#2 – Meetings Menu

Meetings is a new choice available on the Lync client’s top navigation. You can see it her (far right, the pie chart):
Meetings View on Lync 2013
Clicking it brings you to a list of your scheduled meetings. If a meeting is blue, you can join it straight from Lync by clicking “Join”.

Usefulness: High. Having a list of Meetings right in Lync (instead of having to go to Outlook) alleviates some confusion about when the next Lync meeting is scheduled. Joining them only takes a click. And since you also see the day’s Calendar events, you can avoid scheduling conflicts.

#1 – Q&A Manager

Now THIS I like! Q&A Manager creates a space during presentations to ask questions, and receive answers, in a structured manner. All you do is enable Q&A from the Presentations menu…

Q&A Manager Option in Presentations

And a Q&A tab appears for all participants. They ask you a question, you type in an answer, and it’s all displayed in a clean, tiered layout for all to see.

Usefulness: High. Right now this is only available on Lync 2013 Desktop and Lync Web Access. That still covers the majority of Lync meeting users…which means my concern about discussion during presentations up in #4? Taken care of. You could even assign one presenter to give the speech, and another to man the Q&A.

To download the July update for your Lync client (2013 only), click here: Security Update for Microsoft Lync 2013 (KB2817465)
(Make sure your Lync Server is updated too: Updates for Lync Server 2013)

For further reference on the new features, Richard Brynteson’s post on Mastering Lync is a great run-down.

Which of these updates do YOU think you’ll use the most? And how? Comment or email me, and let’s discuss!

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Should Lync users worry about PRISM snooping on their calls?

Lync Server 2013, Voice over IP

If you’ve followed any tech news lately, you’ve heard about PRISM. It’s the NSA’s surveillance program that collects data on foreign – and American – online activity.

Are Lync users included in this sweeping surveillance? Do we have to worry our communications are being monitored?

They COULD be…but that depends on what version of Lync you use. Read on for my explanation.

What does PRISM Collect: Almost Every Type of Internet Communication

According to this article in WebProNews: Is Silicon Valley Spying on You for the Federal Government? –
PRISM collects the following.

  • Emails
  • Metadata
  • Conferencing
  • Chat logs
  • Internet phone calls (VoIP)
  • And several more types of online communication.

You use many of these when you use Lync. Especially the chat logs and VoIP calls. That’s part of what makes Lync so useful – all those communication channels in one interface!

Does this mean all our Lync calls are monitored/recorded? Has Lync Server become a net the NSA can trap all our conversations within?

The NSA’s spying is troubling for every privacy-minded person. Microsoft IS one of the major entities cooperating with the NSA, turning over data (they are listed in the above article).

However, it does NOT mean all of our Lync calls are recorded surreptitiously and shipped off to the US government for scrutinizing. Here’s why.

Why Running Lync Server Doesn’t Mean You’re Funneling Data to the NSA

There’s a simple reason why Microsoft’s cooperation does not translate into everyone’s Lync conversations being spied upon.

Lync Server was created by Microsoft…but is not always hosted by Microsoft.

Lync Server 2010/2013 is an independent software platform. It runs in a datacenter. Your own on-site datacenter, or an off-site provider’s like ours.

In both cases, Microsoft is not the governing authority. Only the licensing authority. They have no control over your logs, and no authority to demand them.

Thus you don’t have to turn over any data (unless served with a court order, and that’s usually for help with a crime investigation).

So if you do run Lync Server, breathe easier. And if you’re debating a Lync Server 2013 installation, go ahead with it. Running your own Lync servers affords you privacy from PRISM.

(Note that I can’t say 100% that all conversation data is safe everywhere. I don’t know how far the NSA’s net reaches! I’m just saying we don’t have to fear Microsoft handing our Lync logs over…because they don’t have them anyway.)

The One Time Lync’s Privacy is Questionable

All that being said, there is ONE potential risk I see.

If Microsoft is the provider running Lync Server for you…that’s a different story. No guarantees, but you DO risk your Lync calls being swept up in PRISM’s net.

When does Microsoft run Lync for you?

That’s right. Office 365.

While I like the quick-and-cheap ability to use Lync that Office 365 provides, privacy-conscious users are warned to stay clear of the online service. At least for now, until we have some sort of reassurance.

Otherwise…be careful what you say over Lync 365.

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Lync-to-Skype Connectivity is Here. But Don't Forget the Provisioning!

Lync Server 2013

Microsoft has announced something many Lync users have clamored for – connectivity between Lync Server and Skype is now available.

For what? What does it do? Well, how about:

  • Adding Skype contacts into Lync, and Lync contacts into Skype
  • Instant Messages between both platforms
  • Making calls between both platforms

For starters?

Microsoft’s announcement has details and instructions on how to use the new connectivity.

2 things to do first: Provision with Microsoft, and Configure Lync Server

Hold up though! We have to configure Lync Server a little before it’ll talk to Skype properly. There are two things to implement first.

One: Provision the Lync Server for Public IM Connectivity (PIC) with Microsoft.

Briefly, you will have to report some information about your Lync Server to Microsoft for PIC provisioning. To do this you’ll need your Microsoft agreement number, Access Edge Service FQDN and SIP domain.

These are used in a Provisioning Request for use rights. The guide below has the steps to follow.

Two: Configure the Lync Server to accept Skype connectivity.

Once your server is provisioned with Microsoft, it’s simply a matter of setting up proper Federation & PIC in the Lync Server Control Panel.

Both of these steps are documented here: Provisioning Guide for Lync-Skype Connectivity: Lync Server 2013 and Lync Online – Microsoft Downloads

Grab that document, your SIP information, and pretty soon your users will be able to talk between Lync and Skype!

And this is how they’ll get started. By adding Skype contacts into Lync.

How to Add a Skype contact in Lync

  1. In the Lync window, click the “Add a Contact” icon (the small icon just above & to the right of the contacts list; looks like a person with a plus sign).
  2. Go to “Add a Contact Not in My Organization”. A menu will appear to its right.
  3. If your administrator has completed configuration, you’ll see Skype among the options. Click Skype.
  4. Enter the IM address (the contact’s full Skype address, including domain –
  5. Under “Add to contact group:” select the group to which you want this contact to belong.
  6. Under “Set privacy relationship:” set the level of privacy you want. This governs how much of your Presence information is visible to the Skype contact.
  7. Click OK. Sit back and watch the new contact appear!
  8. From here, you can get a hold of the Skype contact like every other Lync user. Double-click and start talking!

Don’t forget the provisioning.  Configuring Lync Server for Skype connectivity is easy…but it won’t work without provisioning in place.

Connectivity between Lync and Skype contacts is Step 1, I think, of merging the two platforms completely. What form will that take? Well, I have speculated on this before…but for now, I’m glad we have interconnectivity as a start.

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Persistent Chat: What it Is and How You Use It (Part 1 of 2)

Microsoft Lync

While talking with our Lync team about training subjects to cover, I realized I hadn’t blogged about Chat in a while. And I should! It’s a very useful part of Lync Server (especially in 2013).

So, this will be the first of a double-post on Persistent Chat. The first post will go over what persistent chat is, and what’s been changed from Group Chat in Lync Server 2010. The second post will cover how to use Persistent Chat’s chat rooms, as well as some potential roles these chat rooms can play in your organization.

Ready? Open up Lync and let’s go!

Persistent Chat: Group Chat’s Stronger Successor

Last year I posted a ‘Group Chat 101’, saying Group Chat “provides text-based chat rooms where chats are recorded and searchable.”

Persistent Chat for Lync Server 2013 is still centered around this idea of recorded chat rooms. But it’s received some upgrades from the 2010 version.

Persistent Chat lets you create Chat Rooms within the Lync client. These Chat Rooms are spaces where you and other Lync users can share information. This information is archived in the Chat Room log. In the future, if you or someone else needs to refer to that information, they can look up the Chat Room log. And if necessary, update it with new information. Which is again archived for future reference.

Okay, so how is Persistent Chat different from Group Chat then?

The upgrades came in the form of integration. Group Chat was a separate download from Lync Server 2010. You had to use a separate client for chatting, too. Within the client you created a Chat Room, which users joined like they would a multiparty IM. Except Group Chat logs were accessible to everyone (who had proper permissions).

For those of you who used IRC (Internet Relay Chat), Group Chat was almost identical. But that same functionality also meant Group Chat was a less flexible, less dynamic communication tool than Lync’s Instant Messaging.

With Persistent Chat, a lot changed. Persistent Chat is now an included server role in Lync Server 2013. Install it via Topology Builder during Lync setup. (For a how-to, visit Matt Landis’ blog: Step by Step Installing Lync Server 2013 Persistent Chat Collocated on Standard Edition Front End – Windows PBX & UC Blog)

Chat Room functionality is also built into the Lync 2013 desktop client. You can access chat rooms as easily as you do IM.
Lync Nav Bar-Chat Rooms

See? It’s right there on Lync’s top nav bar, between Contacts and Conversation History.

Create a chat room in Lync, or access existing rooms (those you have permission to access, of course!). I’ll cover specifics on how to use chat rooms in the next post.

Right now, you may be wondering something.

“Why would we use Persistent Chat in the first place? It sounds a lot like IM already!”

Both are text-based conversations, yes. Both allow for multiple users to chat, share links or files, and so on. But Instant Message and Persistent Chat aren’t quite the same. And it’s their differences that make Persistent Chat valuable.

See, IM is a LIVE conversation. If someone’s offline, you can’t talk with them. Also, IM logs are stored locally, in your own Conversation History. If you want to review a conversation someone else had, you’ll have to ask them to send you the log. You can’t access it on your own.

IM conversations are, essentially, private. Persistent Chat conversations are not.

How are non-private chat logs valuable? Because Persistent Chat logs turn a business conversation into an information asset for everyone. Think of a chat log like notes from a meeting – valuable insight from those events, captured for everyone’s future reference.

Sounds pretty valuable to me!

Next post, I’ll show you how to use Persistent Chat in Lync, and list some potential uses you can derive from it. See you then!

Do you currently use Persistent Chat or Group Chat? What do you use it for the most?


Can you IM 5 people at once – without Using Multiparty IM?

Instant Messaging (IM), lync server 2010, Lync Server 2013, Microsoft Lync

I admit to being stumped. Not only regarding a solution to today’s question, but I’m also stumped as to why it’s necessary.

The other day I received an email from a consultant. They were asked to create a means by which a Lync user could IM multiple people at once. WITHOUT starting a conference or using Multiparty IM.

Did I know of a way to do this?

Multiparty IM without the Multiparty? Why?

The only way I can think to IM multiple people outside of a group conversation, is to just IM each person separately. That would take a little time, sending one IM after one IM. But it’s doable without any programming.

I don’t think Lync would respond well to multiparty IM, without the multiparty. Even with good coding. The Lync client depends on your IM conversations grouping, as this makes it easy for any user to add extra services (audio, video, app sharing).

I was curious though…if you could code a Lync process to IM multiple people at once, what form would it take?

The only thing I can think of, would be to code a PowerShell script to auto-open separate IM windows for users you select.

(Except you can do this now, without PowerShell. Just double-click on each user in your contacts list. Lync Server 2013 will load each IM into a separate tab in its Conversation Window. To send each person a message, just type it into their IM window.)

Coding Privacy into Private IM Conversations – Much Ado About Nothing?

The reason given for this was stated as security. In theory, excluding other Lync users from seeing a particular Instant Message would act like BCC in email.

Don’t get me wrong. Security IS important, especially during communications. But the thing is, an ordinary IM conversation between two people is already private! There’s no inherent need for extra separation.

I’m NOT passing judgment on the person who contacted me. They were asked to create this functionality, and came up dry on possible methods. Why they were asked, I’m not sure…but it’s not their fault!

Perhaps someone has a need to separate IMs for compliance with an internal process. Or they want to IM multiple people at once, to use for announcement purposes.

Either way, I’m baffled.

So I’m opening this post up to the Lync community. Have you ever encountered a desire for multiple simultaneous Instant Messages, without creating a multiparty IM conversation?

If so, how would you code a solution?

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Lync 2013 Hits the App Store – Ideal for Mobile Meetings

Lync Server 2013

The Lync 2013 Client for iOS is now in the App Store. Time to celebrate!

I’ve been using Lync 2010 with our new Lync Server 2013 system for weeks now. It does the job, but I was missing out on several things. Like making calls out. So I eagerly awaited the 2013 upgrade.

Microsoft has not disappointed.

What to Expect: Calling Features, Video, Everything You Like About Lync

Just a few minutes of fiddling with Lync 2013 on my phone has shown it has all the Lync features available:

  • Making/receiving Enterprise Voice calls
  • Video calls
  • Instant Messaging
  • Chat
  • Presence awareness
  • Attend Lync Online Meetings

Everything you’d expect from the Lync 2013 desktop client. The interface is almost identical too – clean and functional.

Simultaneous Ring works perfectly. Video calls are so smooth, they reminded me of the subspace conversations from Star Trek!

Search for “Microsoft Lync 2013 for iPhone” to find it in the App Store.

The iPad version was also released. Between the two, I actually like the iPad client better. Since it has more screen space, the interface makes full use of it.

The screen is split into 2 vertical columns. On the left you have contacts. Touch one and full Lync contact options pop up in the right column. Call, IM, video, email.

Here’s a screenshot of the contact details (on a dummy account we have set up):

Lync 2013 on iPad 2

Access your own info from the Lync icon at top-left. As well as IM, Chats and your phone.

Lync 2013 for Mobile Requirements

  • Your phone/tablet must be on iOS 6, at least.
  • And you have to have CU1 installed on Lync to get the new version to work
  • You will need Mobility Services enabled in Lync Server 2013 to fully use the iPhone client.

Take care of those requirements and you’re set. I’m running Lync 2013 on an iPhone 3GS and an iPad 2, both running iOS 6.1.2. Zero issues.

Lync 2013 has been released for Windows Phone 8 too. But it looks like Android users will have to wait a little longer.

Conferencing: Jason Perlow Calls Lync “Telecommuter’s Dream” (And I Agree!)

The new mobile clients are great for staying in touch. But what I – and Jason Perlow – really appreciate about them is the Conferencing capability.

Jason has discussed Lync’s value on his Tech Broiler blog for ZDNet:
Why I love Lync 2013: A telecommuter’s dream come true – ZDNet

In the piece (which is already making the social media rounds,) Jason praises Lync 2013’s conferencing abilities as invaluable to telecommuters like himself. Great points on how Lync makes communication easy, no matter where you are or what medium you’re using.

We have engineers in the field all day. We use Lync to communicate back and forth, and for conference calls with clients.

As soon as our engineers are back in the office, I’m bugging them about updating to Lync 2013 on their phones.

How will you use Lync 2013 for Mobile? Please share your experiences!

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