So far we’ve received a few responses to last week’s question – would you like fewer/more detailed posts each month, or is the current once-a-week schedule good for you?

Right now it’s about even. So please keep the responses coming in!

In the meantime, let’s see if we can help some more Skype4B Insider readers.

A few of you voted on our December poll, citing notifications for improvement. For instance, one reader had this to say:
“Number one complaint is notification of incoming IMs should stay up until people see them. Fading away is not the way to go.”

More control over notifications, at the user-level, I could definitely agree with. One time I missed a Persistent Chat room announcement for 2 days! Co-worker was less than pleased.

I did give some advice in our March 2015 post titled, Make Lync Stop Bugging You – How to Shrink its Powers of Distraction.
That was on how to turn OFF notifications, like the jaw-clenching-level annoyance of Lync 2013’s “DING!” sound.

You can always change the default sounds Skype4B makes from the Ringtones & Sounds window. Two of the available ringtones mimic the old rotary phone dial-tone–great for those of us who remember running across the house to answer it!

However, if we want to strengthen those notifications instead, we head back to Skype for Business’ Options window. But to a different section – “Alerts”.

Catch Yourself – Change WHERE Notifications Appear

In the Alerts window, under General Alerts, you’ll see a question: “Where should alerts appear?”

Below it are two dropdown menus. The Display on which to show alerts, and the Position. Position is a great way to catch yourself. By default, this menu is set at “Lower-right corner”. However, you can change the position to any corner of any screen you have.

s4balertsoptions

Try switching notification position to Upper-Right (where the Close button is). Or Upper-Left. If you’re missing IM notifications when they’re at lower-right, this should catch your eye more quickly.

Make 100% Sure You See the Notification – Using SuperToast

Changing a notification’s location doesn’t address the fade-out though. I looked in Control Panel for an option to change the fade-out timer, but found none. Then I came across this:
Can I change the default size, color, content, or behavior of the pop-up IM notifications I am getting? – FAQs about Skype for Business (Lync) IM

Which says, unfortunately, that we can’t modify the IM notification’s behavior.

At least not from within Skype for Business.

There is a third-party option. It’s from our old friends at Modality Systems – SuperToast!
SuperToast from Modality Systems

From their site:

If an instant message is not acknowledged within a certain configurable timeframe, or a call goes unanswered, the application [SuperToast] will notify the user by displaying the missed item in a pop up window. The notification remains on screen until the user clicks it away or clicks on the missed item in the case of an IM to re-engage.

There we are. Immediate and unavoidable awareness of a Skype for Business notification. If you miss IMs or calls frequently, SuperToast makes 100% sure you’re aware of them.

Plus SuperToast is free to use! (Basic version. They do have a paid Pro version. No, they didn’t pay me to say that.)

I grabbed a copy to try out. Here’s what its options window looks like.

supertoastoptions

Notifying you about IMs is on by default. But you’ll need to check the last box if you want it to notify you about missed calls. I tested it with a co-worker, and sure enough! Ignoring his IM notification prompted SuperToast to open the full IM window right in front of my OneNote.

May You Never Miss that Important Notification

That should help some readers keep on top of their notifications. It’s a little funny, writing a post about increasing Skype4B’s power of distraction less than a year after I posted about decreasing it. But hey, if that’s what you need, that’s what you get!

As the year rolls on, I’ll keep an eye out for more third-party Skype for Business add-ons. If I find enough I’ll put together a resource guide.

Do you have a Skype for Business add-on you’d like me to test? If so, please comment or email. Let’s talk about it!

Making Sure You See Skype for Business Notifications – No Matter What!
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11 thoughts on “Making Sure You See Skype for Business Notifications – No Matter What!

  • January 20, 2016 at 1:14 pm
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    I actually just had someone complain about this very issue of missing notifications today. Unfortunately that person uses the Mac Client for which I assume there is no solution. Correct?

    Reply
    • January 28, 2016 at 1:09 pm
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      Tommy,

      Correct, at least right now. SuperToast is only available for Windows in current version. You can always write & ask about a Mac version though!

      Reply
  • April 8, 2016 at 3:30 am
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    That’s exactly what many users complain about. As their sound is muted or in a headset, they miss the incoming message or call very often. The previous Lync version was apparently better. Thanks for tip, I will try the SuperToast today.

    Reply
  • June 23, 2016 at 5:04 pm
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    This worked PERFECTLY and was exactly what I was looking for. Thank you.

    Reply
  • August 17, 2016 at 7:09 pm
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    Unfortunately most companies lock down their corporate PC’s and prevent the installation of third party apps for obvious reasons.

    Reply
  • August 17, 2016 at 7:13 pm
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    Thanks for the tip re moving the notification box, I will try this out.
    As Jiri mentioned a lot of people switch off sound in the office. The option of a popup that has to be closed is what I need.

    Reply
  • August 18, 2016 at 6:28 am
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    Frustrating! Even if I am able to change the notification alert on my own computer, that doesn’t do anything to guarantee the people to whom I send messages will see what I send them! Unless the communication can work both ways, the fix is not really a fix! Are there any plans for a real fix?

    Reply
  • September 27, 2016 at 8:31 am
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    As Nick mentioned, many companies like mine, do not allow employees to download untested or unapproved software. I wish we could use SuperToast, but not allowed to. I miss Skype messages regularly because the popup fades away onto the taskbar, and with so may other programs open, I miss seeing them constantly.

    Reply
  • November 9, 2016 at 10:20 am
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    I must have upgraded something. My notification used to appear in the lower right-hand corner of my main monitor. But now it is in the lower right hand corner of my extended monitor. I am not sure how that happened. Just shifted it to the left-hand corner. A kludge, but it should work.

    Reply
    • October 26, 2017 at 12:33 pm
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      Under Tools>Options>Alerts you can select which monitor displays the alert and which corner as well.

      I am prevented from installing Super Toast as well and constantly miss messages. Frustrating

      Reply
  • August 8, 2017 at 7:47 am
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    Thanks! This is exactly what I was looking for.

    Reply

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